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How to Complain


A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request, contact us for more information.


If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at  or by contacting them on 0800 0234 567.

Did You Know...?

Of 143 customers surveyed, approximately 486 people have benefited from the loans.