Here you will find answers to our frequently asked questions.

1. How do I apply for a loan?

Scotcash is unable to provide further lending at this time

2. I already have a Scotcash loan, when can I apply for another loan?

Scotcash is unable to provide further lending at this time

3. Can I make additional payments?

Yes. You can make additional payments outside your payment schedule. This will mean that the total cost of your loan will be less, as you are only paying interest for the days that you have the loan. To make any additional payments, call us. Make sure you have the card you are using to pay with you when you make the call. Scotcash understand that emergencies and unexpected costs can happen, and if you need to, a repayment holiday can be set up by contacting us.  You should note that this will extend your loan term and result in additional interest.

4. Will I get a discount if I repay my loan earlier?

If you repay your loan earlier than the initial agreed payment term, you will end up paying less, as there will be less interest for you to pay. This is because with a Scotcash loan, you are only paying for the interest for each day you have the loan.

5. Where can I see my repayment schedule?

Your repayment schedule is included in your loans package – the information that you are provided with when your loan is approved.  You can also login to your account on our website.

6. How can I find out my next payment date and loan balance?

You can log into your online account to see your balance outstanding, what payments you have made, your next payment date and amount as well as upload documents.

7. What happens if I miss a repayment?

Defaults or missed payments do not incur a charge or fee by Scotcash but your Bank may make a charge. If you miss a repayment, you will be contacted by a member of our team to see if we can help. Understanding your situation helps us to make your repayment arrangements as easy as possible, and knowing when a customer may need to take a repayment holiday is included in this.  If the term of your loan is extended either through a missed payment or a payment holiday you will pay additional interest.

8. How do I repay my loan?

Payments are taken from your bank account by direct debit.  If you are looking to make additional repayments, you can do so by using our bank details noted below or call us to pay by the debit card you have your direct debits set up on.

Scotcash bank details:

Account number: 10358054

Sort code: 83-07-06

Please ensure you quote your name and agreement number on the payment details.

9. What happens if I experience financial difficulties?

If you are struggling to make your repayments, our team will work with you to find the best option for you, whether this is a repayment holiday or reduced payments. Please note that both of these options will result in a higher interest payment on your loan.  It is important to contact us as soon as possible if you think you might be unable to make your loan repayments.

Scotcash work closely with money advice services across Scotland to provide our customers with the right advice at the right time.

10. What are your opening hours?

You can check our opening hours here. For Bank Holidays, repayments will be taken on the first working day after the holiday. We will always publicise this information on our News Page, Facebook and Twitter.

11. Can I send feedback on your service?

Yes.  We are always looking for ways to improve our services. Please submit any feedback you may have here. Scotcash also regularly send out customer surveys to gauge how our customers rate our services, and to see what we can make improvements.  You can also leave a review on Google or Trustpilot.

12. Can I make a complaint?

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request, contact us for more information or click here.

13. Do I still need to repay my loan?

The terms and conditions of all loans remain as agreed when the loan was taken out.  Payment is due in line with your agreement.  If you fail to make payments on time then this will affect your credit record.  If you have any difficulty in making payments, please call the Scotcash team straight away on 0141 276 0518 or info@scotcash.glasgow.gov.uk

14. Is Scotcash still open to assist me?

Yes, the Scotcash team is available to assist you.  Please call us on 0141 276 0518 or email info@scotcash.glasgow.gov.uk

15. I need a loan, where can I go?

We have stopped lending but there may be other options for you;

- Community Development Finance Institutions (or CDFIs) are community lenders that offer affordable and flexible loans alongside free access to advice. There are a dozen CDFIs across the country. You can apply for a loan from a CDFI either online or over the phone and there are branch services available in some areas. Search for a CDFI by visiting https://www.findingfinance.org.uk/. Please note that search results appear in alphabetical order.

- Credit Unions are community savings and loans providers. They can offer affordable loans to people within their local area. Credit Unions are often able to lend to people whose circumstances might mean they struggle to get a loan from other lenders. They often have branches as well as phone and online support. There are hundreds of Credit Unions across the UK. To find one in your area and to see if you are eligible to join visit https://www.findyourcreditunion.co.uk/

- Credit Unions and CDFIs also offer loans at specific times such as Christmas, for school uniforms and for other one off expenses.

16. Why is Scotcash stopping lending?

The economic, regulatory and funding environment have impacted negatively on our ability to continue operating.